To file a claim, you’ll first need the correct claim form. You can:
 

1. Locate the Claim Form: Access your Policyholder Portal to view and download the form here.
   
2. Already Have The Form? If you’ve already filled out the claim form, you can submit it through the Quick Request in your Policyholder Portal.
    
   

Go to Quick Request

You can update your payment method by reaching out to our Policyholder Services team:
 

1-888-748-3040
policyholderservice@neweralife.com

You can make a payment within your Policyholder Portal in the On-line Payment section.
 

Go to On-line Payment

 You can view your claims history in your Policyholder Portal in the My Claims section.
 

Go to My Claims

You can track the status of your claim from start to finish in your Policyholder Portal using the My Claims feature. This tool lets you view both pending and completed claims in one place.
 

Go to My Claims

You can make changes to your PAL plan by reaching out to our Policyholder Services team:
 

1-888-748-3040
policyholderservice@neweralife.com

Your ID card(s) is always available digitally in your Policyholder Portal. Access your account anytime to view or download your card.
 

Go to Your ID Card
 

Note for Medicare Supplement policyholders: Your policy must be active to view your digital ID card in your portal.

You can update your personal information in your Policyholder Portal using the Quick Request. Simply select General as the request type to submit your update.
 

Go to Quick Request

Search for network providers and facilities based on your plan type here.

You can access your New Era Telehealth portal through your Policyholder Portal.
 

Go to New Era Telehealth